Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional carpet and rug cleaning services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our cleaning services, including your name, contact details, address, carpet type and condition details, and payment information. This helps us deliver tailored cleaning solutions and manage appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality cleaning services and includes:
- Processing cleaning appointments and managing bookings
- Recording carpet type, material, and condition details
- Managing specific stain or odour treatment requirements
- Processing payments and managing service billing
- Communicating appointment reminders and updates
- Maintaining service preferences for future appointments
We handle your information responsibly, using it solely for your cleaning service requirements and essential business operations.
3. Property and Access Information
Your address, property access details, and specific cleaning requirements are stored securely and treated as highly confidential. We maintain these records to ensure efficient service delivery and appropriate treatment approaches.
Property information is accessed only by our cleaning team and is stored on secure systems with restricted access. We maintain this information for 2 years after your last service.
4. Before-and-After Documentation
We may take photographs for service records, stain documentation, and with your explicit consent, for professional portfolios. Separate written consent is required for any images used in marketing or social media.
Photography is managed respectfully, with images stored securely and used only according to permissions granted. You may withdraw consent for image use at any time.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical service forms are securely stored and shredded when no longer needed.
Our cleaning team follows strict confidentiality agreements regarding client information and property details.
6. Service Preferences and History
We maintain records of your preferred cleaning methods, service frequency, and service history to provide consistent experiences across appointments. This information helps us understand your preferences and improve service personalisation.
Service preference information is maintained as part of our quality assurance process and is accessed only by the cleaning team.
7. Legal Basis for Processing
By booking our cleaning services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, stain treatment, material-specific cleaning, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and suppliers for specialised cleaning product requirements.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or service preferences to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Cleaning service records are typically maintained for 3 years after your last appointment to facilitate rebooking preferences, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Property access information is reviewed annually for relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025